The following are the needs that customers are looking out for.
(1) Price
(2) Quality
(3) Choices
(4) Convenience
TYPES OF CUSTOMER SATISFACTION
(1) Very unsatisfied
(2) Unsatisfied
(3) Neutral
(4) Satisfied
(5) Very satisfied
CUSTOMER’S SATISFACTION
Customer satisfaction is a reflection of how a customer feels about your organization. It’s the comparison between customer expectations and the type of experience they actually receive from the brand or service.
Read Also: Wasting Time Isn’t Patience
REASONS WHY STRATEGIC ACCOUNT PLANNING MATTERS
LEARN: Strategic account planning is an effective way for sales professionals to learn more about their customer’s business. It is a process that trains the thought process. By following the guiding
principles of strategic account planning, sales professionals develop an analytical mindset. They explore next steps thoroughly and with careful regard for outcomes. Most importantly, they learn how to position value depending on unique customer needs. The most successful sellers are planners and strategists, as well as being skilled in execution. They are proactive. They think before they act and continually improve their areas of weakness. They balance both short-term and long-term opportunities. They use proven processes and methodologies to ensure that they maximize their time most effectively. By analyzing information and creating goals, objectives, strategies, and action plans, sales professionals gain a deeper understanding of their solutions.
A business strategy is an outline of the actions and decision outline of the actions and decision an organization plans to take to reach its business goals and objectives. The strategy defines what the business needs to do to reach its goals which can help guide the decision-making process for hiring and resource allocation.
TYPES OF STRATEGY LEVEL
• Corporate level strategy: This level answers the foundational question of what you want to
achieve.
• Business level strategy: This level focuses on how you’re going to compete.
• Functional level strategy
• Operational level strategy
• Functional level strategy
• Operational level strategy
Please listen to the podcast on this topic here
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