Supapbot uses real-time emotional intelligence to reduce customer churn, boosting support efficiency across Slack, Teams, and email platforms.
Nigerian tech startup, Supap, has launched an Artificial Intelligence Chatbot designed to detect and respond to customer emotions in real time—a move its founders say will redefine how businesses handle support conversations and customer retention.
Supapbot AI, co-developed by software engineers and entrepreneurs Gabriel Udo and Ayodeji Erinfolami, integrates with popular communication platforms such as Slack, Microsoft Teams, and email. The tool takes less than three minutes to set up, according to the company.
In a press statement, the co-founders described Supapbot as a solution to a persistent problem in customer service: silent dissatisfaction. “Customers silently abandon service conversations before issues get resolved,” said Erinfolami, citing data that 96 percent of unhappy customers never complain but instead walk away—often costing businesses dearly.
Supapbot aims to prevent that loss. The AI analyzes customer emotions during support interactions, alerting agents and managers when satisfaction levels decline—often before a customer voices any frustration. “By the time you know there is a problem, which could cost millions, the customer is already gone,” Erinfolami emphasized.
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Udo added that the idea for Supapbot was born from personal experience. He recalled a frustrating interaction with a customer support team that required him to repeat his issue multiple times. “Research shows 70 percent of customers expect full context in every interaction, yet 68 percent get frustrated when transferred between agents,” he said.
The team identified three major challenges costing businesses millions: long wait times during support transfers, gradual dissatisfaction that goes unnoticed, and a lack of accountability for failed hand-offs between agents.
Supapbot tackles these issues by instantly processing every customer message and providing key insights, including AI-generated chat summaries, visual emotion tracking over time, and full traceability of interaction transfers.
“Agents can now join conversations already knowing what happened, what’s unresolved, and what to do next,” Erinfolami said, describing the product as an “intelligence-driven” alternative to traditional service that relies heavily on agent intuition.
Udo believes the tool comes at a critical time when customer acquisition costs are rising globally. “Retention is more valuable than ever, and emotional AI can be the game-changer,” he said.
Supap plans to roll out additional platform integrations in the coming months, expanding its reach across more business environments where seamless, empathetic communication is increasingly key to customer loyalty.